Frequently Asked Questions - FAQ

Can I print my Vaccine Administration Form in advance of my appointment?

Of course! You can print out a copy right here.

If you would like to complete it online, click your unique scheduling link.

Why haven't I been contacted yet for my appointment?

Our automated system selects registrations based upon Ohio's phased approach. You may contact us to check your registration and ensure there are no typographical errors that may be affecting your eligibility.

Please contact the Covid-19 Vaccination Scheduling line at or (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m. Please provide your name, date of birth, and telephone number you used for registration.

Should I register more than once for different Pharmacy locations, or to speed up the selection process?

No, please only register once and select your travel radius at that time. Unfortunately, duplicate registrations bog the system down and delay the automated selection process. If you decide to expand your travel radius at some future point, please contact us to do so at (800) 833-6278, Option 2.

I'm trying to schedule using the link but no appointments are available. What should I do?

New days and appointments are released daily, so please check back later today or tomorrow. In addition, you can also contact Customer Service for help scheduling at (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m. Please provide your name, date of birth, and telephone number you used for registration.

Which brand vaccines are you currently administering?

Vaccine brand varies by location. Vaccine providers are not able to select the manufacturer we receive. The State determines the type and quantity of vaccine each location is allocated.

Why do I need to give you my health insurance and Medicare cards if there is no charge to me for the Covid-19 vaccine?

Although there is no charge to the patient, we are still required to bill your insurance for the vaccination.

Why haven't I been contacted yet to receive my second Pfizer or Moderna dose?

Discount Drug Mart will send you a notification to schedule your second appointment.

  • This notification will likely come to you through the same method that you received the notification to schedule your first appointment (text message, email, or phone call).
  • You can expect to receive this notification 3 or 4 weeks after your first dose. We appreciate your patience as you await this notification.
  • Please remember that texts and phone calls will come from an "844" area code, not the phone number of the store.

I already received my vaccination elsewhere. Can another family member take my place?

We ask that all patients register and schedule under their own name. If you are no longer in need of vaccination but have a family member who is, please contact our Customer Service department to get them registered and scheduled at (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m.

How can I cancel my registration?

You may cancel your registration when you receive our notification to schedule by either replying "remove" if via text or click "remove" if via e-mail. You may also e-mail us at custserv@discount-drugmart.com or call at or (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m. Please provide your name, date of birth, and telephone number you used for your registration.

What do I have to bring to my Covid-19 vaccination appointment?

Please bring your photo ID (e.g. driver's license or State issued ID card) as well as your health insurance cards including your prescription coverage card, and your red, white, and blue Medicare card if you have one.

How do I reschedule my appointment?

If you scheduled through a text or email, you can simply click the original scheduling link to reschedule your appointment.

You may also contact Customer Service at (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m. Please provide your name, date of birth, and telephone number you used for registration.

I already received my first dose from another provider. May I have my second dose at my local DDM?

The state of Ohio recommends that patients receive their second dose with the same provider where they received the first. If for any reason you are unable to receive your second dose with the same provider, we will do our best to take care of your second dose. Please contact your local Discount Drug Mart location or Customer Service at (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m.

How do I get a new Covid-19 vaccination card?

Please contact the DDM Pharmacy where you received your vaccinations by phone and ask them for another card. They will let you know when you may pick it up.

Are you only vaccinating Ohio residents?

Currently, the state of Ohio has provided guidance to us that we should only be vaccinating patients residing in Ohio or residents of other states who are working in Ohio.

What should I do if I have any severe side effects from the Covid-19 vaccine?

Please seek medical attention immediately or call 911 if you are unable to do so.

If you do not require medical attention, please contact the Pharmacy where you received your vaccination so they can report your side effects.

The scheduling link won't accept my last name. Help!

There may be a typo in your registration. Please call Customer Service to investigate and schedule your appointment at (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m.

I need a code to schedule my appointment and do not have one. Where can I get a code?

Please contact Customer Service at (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m. to schedule your appointment. Please provide your name, date of birth, and telephone number you used for registration.

How may I be added to a waiting list for extra doses or appointment cancellations?

Please contact your local DDM Pharmacy and ask to have your name added to their standby list (aka "no-waste list"). They will contact you once they have a dose ready for you, but you will need to be available to come in for the vaccination, sometimes with very short notice.

Somebody from DDM called me asking for my health insurance information. Is this a legitimate phone call?

Yes. Our Pharmacy Billing team will reach out to you for health insurance information if it was not provided to the Pharmacy when you received your vaccination. You may request the representative's employee ID number when you call them back for your own reassurance. Your billing information is private and we strictly follow all HIPAA guidelines.

How can I contact someone for help scheduling or any other vaccine issues?

Please contact Customer Service at (800) 833-6278 Option 2 Monday through Friday 8:30 a.m. - 5 p.m. Please provide your name, date of birth, and telephone number you used for registration.

You may also e-mail us at custserv@discount-drugmart.com

Discount Drug Mart is Your Immunization Destination!

Thank you for choosing us.